All purchases and sales are final. I do not allow any exchanges, returns, or refunds because I offer insurance on all packages (except stickers). All freelance design work is non refundable.
If any items arrive damaged, I will file a claim through USPS, as all packages come with insurance. Do not send me the package back. The claim has to be made within 7 days of receiving the package, so please reach out to me ASAP.
If a product is lost or if your order says “arrived” yet you do not have it, I am unable to help as these are issues that occurred after shipping. Contact your local USPS carrier/post office to try to locate the package. I am not responsible for any lost mail, but I will file a claim through USPS if applicable (on insured items).
Candles: All of my candles are hand-poured in small batches, and are 100% VEGAN! I use pure soy wax in upcycled glassware. All glassware is secondhand unless otherwise stated in the product information. All painted glassware is hand-painted by me.
*Feel free to reach out to me to get a candle refill in your desired glass, or if you would like to donate glassware!
Ceramics: All ceramics are wheel-thrown or slab built, and hand-detailed. Items will say in their product information if they are food, microwave, and/or dishwasher safe.
Discounts and promo codes are not valid on custom candles.
Payments accepted: PayPal** (preferred), Apple Pay, and all major debit and credit cards. Please DM me if you want to pay through Venmo, Cashapp, or Zelle.
By purchasing from Caitelle, you are agreeing to all terms